Gartner predicts that “40% of mobile interactions will be managed by smart agents by 2020.” Every single business out there today either has a chatbot already or is considering one. So nipping a negative review right in the bud is going to help improve your product’s brand standing. Customers are more likely to talk about a negative experience than a positive one. Answering queries within an hour translates into 7X increase in the likelihood of converting a lead. The biggest benefit of having a conversational AI solution is the instant response rate. Why Conversational AI Works to Engage Customers 1) It’s Timely, 24/7 How can your business put Conversational AI to use? Why does Conversational AI work for customers?Ģ. The paradigm shift to utility bots has been unfolding since the 2008 smartphone wave.ġ. Today, this entails being present through a chat platform. But this isn’t a sudden development. This means being there for the user whenever they look for you throughout their lifecycle and therein lies the trick: How can you be sure you’re there at all times and especially when it matters most to the customer? If you ask any marketing expert, customer engagement is simply about talking to the customer and reeling them in when the time’s right.
What it Means for Businesses Customer Engagement in the Age of Messengers The Technology Behind a Solid Conversational AI Platform Why Conversational AI Works to Engage CustomersĪpproaching the Customer: Picking the Platform
CONVERSATIONAL AI FREE
Feel free to skip the definition if you’re familiar with the term and domain:Ĭustomer Engagement in the Age of Messengers So, we think it’s worth taking the time to explain the concept and what it means for you-the business, the market you’re in and most importantly, your customer. While the term “conversational AI” does carry some weight, it ultimately boils down to the practical difference it can make to your business.
0 kommentar(er)
